Return & Refund Policy
At Caelse.com, your satisfaction is always our top priority. We understand that sometimes things don’t go as planned, and that’s why we provide a simple, flexible, and worry-free return and refund policy.
Return Window
You have 30 days from the date you receive your order to request a return or refund. This gives you plenty of time to try your purchase and decide if it’s right for you.
How to Return
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Contact Us: Reach out to our customer support team to request a return.
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Package the Item: Pack the item securely for shipping. Original packaging and tags are welcome but not required.
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Ship It Back: Send the item using any reliable shipping service.
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Refund or Exchange: Once we receive your return, we’ll process your refund or exchange right away.
Return Conditions
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Returns may be requested within 30 days of delivery.
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Items may be tried on before return.
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Tags or original packaging are optional, not mandatory.
Quality Issues
If your item arrives defective, damaged, or incorrect:
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We will prioritize issuing a full refund to your original payment method.
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At the same time, we can arrange a free replacement shipment to your home if you prefer a replacement.
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You don’t need to worry about extra costs—we’ll cover everything to make it right.
Refund Timeline
Refunds are processed quickly. Once your return is received (or confirmed defective), you can expect your money back within 3–5 business days.
Need Help?
Our customer service team is here to help you every step of the way. Whether you need a refund, exchange, or replacement, we’ll make sure the process is smooth and stress-free. At Caelse.com, shopping is always risk-free—because your satisfaction comes first.